Purpose:

In order to provide consistent support as well as a common mechanism to process, monitor and measure service requests, a Change Request Form must be submitted when requesting changes to project scope and/or deliverables associated with an approved project.

Due Dates:

There are no specific due dates associated with a change request. However, change requests should be completed as soon as it is known that a fundamental change is requested.

Responsibility:

The request must be made through the Project Manager or by one of the Project Core Team who recognizes a need for the request. The Change Request Form requires input of information necessary to process the request.  The submitter must specify the nature and the priority of the request.  The change request form will be logged and reviewed by the Project Core Team and/or Executive Committee

Project Change Request Completion:

• Project Information
  • Identify the project name
  • Document who is requesting the change
  • Project manager to maintain numerical control over change requests
  • Date that the request was made
  • Identify project manager for the project
• Project Change Request Information
  • Change Description - This is intended to be a detailed description of change required.  The description should be of sufficient detail so that approvers will understand what is being requested and so that an impact analysis can be made.  The text should also include justification as to why the change should be approved.
  • Reason For Proposed Change – Include any narrative to better describe the reason for the change then select from the choices listed why the changes is required.
  • Provide a description as necessary of the above causes for the change
  • Project Impact Analysis - This is used to describe the impact to the project if the change is implemented.
  • Recommendation - Document comments or suggestions on how to implement change.
  Supporting Documentation
  • Indicate whether or not any documentation is included with the request
  • If it is indicate document name and description
  Project Updates Required
  • Indicate whether or not any of the associated project documents are required to be updated.
  Comments
  • Document any comments or notes of pertinent information not already documented in other parts of the request.
  Approval and Sign Off
  • Indicate whether or not the change has be approved or denied.
  • Include sign offs by Sponsor, Project Manager, and if required, Software Vendor.