About HCIS

Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by:

Lee Carmen, the director of HCIS, has over 20 years of service to UI Health Care in various IT roles and with various titles. He now serves as the Associate Vice President for Information Systems for UI Health Care and Chief Information Officer, University of Iowa Hospitals and Clinics. In this capacity he provides leadership, direction, and strategic planning for information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

Our Department is organized into these areas:

Administrative Applications Division

Director: Joseph Wagner, ITIL

The Administrative Applications Division develops, maintains, implements and provides on-going support for all administrative applications, for UI Health Care and affiliates. The division works closely with its customers to identify technology solutions to address business needs and improve operational efficiencies. Systems are a mix of internally-developed applications and vendor-supported products. Vendor systems supported by the division include the Epic patient registration, scheduling and billing/coding systems supporting both hospital and professional billing needs, GE Healthcare Time and Attendance and Staff Scheduling systems supporting labor management, Allscripts EPSi decision support system and Strata Jazz budgeting and planning software. The division also supports Human Resources, Supply Chain, Finance and Accounting Services, and Health Information Management.

Business Services Division (BSD)

Director: Robert Stewart, MBA, CPHIMS, ITIL

Our timely and high quality services provide reliable, knowledgeable, and shared business support for mission critical and essential operations. On a daily basis, we interact with staff, customers, vendors, University departments, and leadership. We provide fiscal oversight for the department’s financial reporting and business processes. Through financial and human resource management, BSD ensures that the funding and skilled labor are forecasted and present to meet the department’s objectives of today as well as tomorrow.

BSD provides the following core services:

Clinical Applications Division

Director: Karmen Dillon, ITIL

The Clinical Applications Division consists of 92+ FTEs who work to develop, maintain, implement and provide on-going support for all clinical applications, as well as assist in the data mining of the resulting information. The Institution has been awarded HIMSS Stage 7 for end-user Electronic Health Record (EHR) adoption. The EHR is on Epic which supports documentation and data retrieval for all clinicians. Over 10,000 UIHC staff members use some component of Epic for their patient care responsibilities. Major EHR systems supported by the division include Epic Patient Care ([Inpatient, Outpatient, Ed, Operative Suites, Ancillaries, hosting critical access communities], Radiology, Pharmacy) Cerner Classic PathNet (Lab), CareStream (Radiology PACs), JasRx (Ambulatory Pharmacy), 3M (Coding), Dragon (Voice to Text), Premise (Bed Management), Total Living Choices (Social Service Placement)and cNext (Tumor Registry). Interfaces are managed utilizing a Quovadx Cloverleaf Interface Engine. We support direct bed-side device integration for over 390 patient care and procedure locations. We are a pilot site for the state of Iowa’s eHIN (Health Information Network). We also support web-based portal access to the medical record for both our external entities and patients

Communication Technology and Infrastructure Services

Director: Patrick Duffy, ITIL

HCIS Communication Technology and Infrastructure Services (CTIS) provides and supports all voice, data and infrastructure systems and applications at the University of Iowa Hospitals and Clinics, including telephone systems (wired, wireless, VoIP, backup), paging system (beepers), voice mail system, ACD (Automatic Call Distributor) system, Operator services, Amcom system (includes directory, on call, text paging, speech recognition directory), emergency notification system, nurse call and infra red (IR) locate systems, overhead paging systems, cable TV and televisions, patient entertainment systems (DVD, DVD/VCR, gaming systems), on demand patient education video distribution system, video services / telemedicine support, network backbone (electronics), network management, wireless data, DNS and DHCP services, WAN sites, UPS management, , installation of copper, fiber and coax infrastructure, project management and design for capital projects.


Director: Mary Jo Duffy, CPHIMS, ITIL

The Foundations division was created to bridge the clinical and administrative functions of the Epic system. Areas that are needed for all applications have been aligned in this division. This includes: Cache’ DBA ; Management of Cache’ Programming; Change Management: Data Courier, Nova (Release Notes), Sherlock Release Authorizations; Application Education; Implementation Support (both internal and external sites); Application Testing; Analytics and Reporting (Epic RWB, Clarity, HEDI Enterprise Data Warehouse); Interfaces (Quovadx Cloverleaf, Epic InterConnect, Connexall); Research Integration; Student Learning System (emrU). The division has 50+ FTEs who work to provide a stable Epic system and facilitate development needs in the Epic environment. Additionally, the education and reporting needs of all end users are key deliverables of the division. Ensuring the timely delivery of systems installs, upgrades and enhancements and appropriate user education and support are the overarching goals of the division.

Information Security

Director: Shari Lewison

The Information Security Division is responsible for the confidentiality, integrity, and availability of all UI Health Care, Carver College of Medicine, and affiliated data systems. The division's staff monitor, audit, defend, and report on all facets of information security risks and compliance concerns. This group is responsible for implementing and maintaining the organization's Information Systems Policies. They also maintain systems in accordance with HIPAA/HITECH, FISMA, PCI-DSS, and other standards as required. They have a close working relationship with the Joint Office of Compliance for addressing any patient related concerns. The team also reviews both technical and physical controls providing access to critical systems.

Project Management Office

Director: Curtis Chung, PMP, ITIL

The Project Management Office consists of seasoned PMP certified Project Managers who leads a variety of Institution-wide initiatives by providing Project Management leadership, Project Control, communication planning, quality assurance, risk mitigation, issue resolution, budget and project timeline/task tracking, project status reporting and Project Management consultation. The PMO is used as a way to boost UI Health Care efficiency, cut costs, and improve on project delivery in terms of scope, time, quality and budget. The PMO provides the structure needed to both standardize project management practices and to facilitate the management of strategic business initiatives, programs and projects, as well as determine methodologies for repeatable processes.

The PMO provides a variety of project management services:

Technical Operations Division

Director: Jason Smith, ITIL

The Technical Operations Division of UI Health Care Information Systems which includes Communication Technology Services is responsible for the architectural design, installation and ongoing maintenance of the foundational enterprise and ancillary systems required to provide business and clinical applications, communications and networking services and device and customer services support to the University of Iowa Hospitals and Clinics and the Carver College of Medicine. The division's 160 staff members support numerous computer and data storage systems, database administration, system interfaces to other vendor-provided systems, device integration support, email, file, print services and web server systems, desktop and wireless computer, printer and other device support, user account identity management, paging system, voice messaging, nurse call systems, cable TV, televisions and patient entertainment systems, real time location system (RTLS/RFID), Help Desk, Desktop consultants and customer services.