• Identity Management

    Tech Trends - Email Encryption @ UIHC

    HCIS will be implementing an email encryption service beginning June 8, 2015. Email encryption addresses the need for ensuring the secure delivery of email and protects potentially sensitive data from being exposed externally. With email being a standard mode of conducting business, it is one of the key exposure points for inadvertent data loss.

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  • Mobility

    EPIC (Electronic Health Record)

    Obtain information for supervisors, tools to request Epic training for new hires and transfers, a list of courses arranged by roles along with course descriptions, recommendations for supplemental educational resources and support for all Epic users.

  • Support

    Service Request

    If your request is critical/urgent, please contact the HCIS Help Desk at (319) 356-0001. This service is available to all individuals with network accounts supported by Health Care Information Systems (HCIS). You must have an account on the HEALTHCARE domain and be on UIHC/UI network (or Remote Access) to use service.

  • communication

    Communication

    For trouble related to telephones, voice mail, ACD, paging system, nurse call, or televisions, contact: CTS Repair/Assistance Line, 356-3522 (24 x 7)

System Outages and Downtimes

Below are the most current downtime broadcast messages. For a complete list of all Help Desk News, Outages and Broadcasts Click here.

Getting Help

You can reach us 24 hours a day using our online Web request form, by email, or by calling (319) 356-0001. When you call, please:

  • Provide ID of device you are having issues with (computer or printer), your name, phone number, department name, and campus location (building and room number).
  • Describe the problem clearly and in as much detail as possible.
  • Describe the severity of the problem, i.e., how many users are being affected?

Although we strive to resolve all issues as quickly as possible, you can help ensure quality service by accurately prioritizing your request.

Voalte Support

Voalte is an iPhone based clinical communication device used at UIHC. It allows secure, HIPAA compliant texting between caregivers. Voice calls can be made and received from any other phone system. All communication is presence based. The sender can reach out to service provider that is available and can instantly know the status of the message sent (whether it is read or unread) and act accordingly. Apps like UptoDate and CultureVision are added to Voalte phones. Epic Haiku can be added if requested. Nurse call bedside alarms and alerts will be delivered to Voalte in the next phase.

For information on Voalte including FAQs and Quick References, visit the UIHC Voalte page