Direct Patient Care Help
Software or IT equipment problems which arise during the delivery of patient care.
Contact Information:
Phone: Dial 155 (24x7) – Triage Line
Note: Please describe the problem to the Help Desk agent in specific terms, including the type of problem (password, clinical or technical issue). Also include your workstation id, name, phone number and location
GE/IDX Help
Contact Information:
Please contact HCIS Help Desk with GE/IDX related technical problems besides the ones listed below.
Bed Placement Center (Contact for problems listed below)
Phone: 384-5000 (24x7)
Problems Handled:
- Admissions
- Discharge
- Transfer Assistance (ADT)
Non-Clinical Application Software and Hardware Help
Contact Information:
HCIS Help Desk
Phone: 356-0001 (24x7 Support)
Email: helpdesk-hcis@uiowa.edu
Problems Handled:
- IT related questions on non-clinical software and hardware issues.
Clinical Applications Help (EPIC, INFORMM Patient Record (IPR), Cerner)
Contact Information:
Contact your unit super user or your department super user as the first source of support for clinical questions.
HCIS Help Desk
Phone: 356-0001(24x7 Support)
Email: helpdesk-hcis@uiowa.edu
Problems Handled:
- Password and Login Problems
- Documentation
- General EPIC/IPR questions
- Completing tasks
- Deleting documents
- Scanning Problems
- Removing items from InBox
- Orders
- How-tos
- IT equipment and hardware problems
Note: Please describe the problem to the Help Desk agent in specific terms, including the type of problem (password, clinical or technical issue). Also include your workstation id, name, phone number and location