Service and Support
Accounts
Email & Web
Communication
Directory Assistance
Have suggestions on improving site?
News
Below are the most current Help Desk broadcast messages. For a complete list of all Help Desk News, Outages and Broadcasts Click here.
Getting Help
You can reach us 24 hours a day using our online Web request form, by email, or by calling (319) 356-0001. When you call, please:
- Provide ID of device you are having issues with (computer or printer), your name, phone number, department name, and campus location (building and room number).
- Describe the problem clearly and in as much detail as possible.
- Describe the severity of the problem, i.e., how many users are being affected?
Although we strive to resolve all issues as quickly as possible, you can help ensure quality service by accurately prioritizing your request.
- Low general information, software installation, configuration, or maintenance.
- Medium noticeable problems but can still perform most duties, hardware issues.
- High noticeable problems which impact operations and/or instruction.
- Highest system wide outages causing major impact to critical business operations and instruction.
Please feel free to contact us regarding your resolution status at any time (you can check the status of your request online.)
If a problem you've reported becomes increasingly urgent or has not been handled in a timely manner, you can initiate the escalation process by contacting Help Desk Supervisor
Contact
HCIS Help DeskBT 1000
200 Hawkins Drive
Phone: (319) 356-0001
Fax: (319) 353-7776
Email: helpdesk-hcis@uiowa.edu
Web: Self Service Site
Faces of HCIS
HCIS consists of over 282 employees from vast cultures and disciplines. Above is a showcase of some of our extraordinary employees
Our Mission
The Technology Solution
Center is dedicated to
providing computer-related
support to faculty, staff
and students at UI Hospitals
and Clinics, UI Carver
College of Medicine, and
the Health Care Communities.
The Help Desk Team pursues
continual improvement of our services by practicing and promoting teamwork, clear communication, and a
commitment to quality.
To ensure customer satisfaction, the HCIS Help Desk monitors workflow and resolution for all requests.